Fraud and financial scams are becoming more common, making headlines now more than ever. At LCCU, our dedicated team works tirelessly to protect your interests, but the best defense starts with awareness and education. Stay informed and take proactive steps to protect yourself and those you care about from falling victim to scams.
Information We Will Never Ask For
If someone is requesting this information, they are likely an imposter attempting to steal your personal data. Stay vigilant and always be cautious with your information!
- Your PIN Number or four-digit code you use for debit/credit purchases or at an ATM. We will never ask for it, always shield the keypad when entering your PIN.
- Your CVV Code or three-digit security code on the back of your card is for your use only. We won’t request it from you.
- If you use Multi-Factor Authentication (which we highly recommend), we will never ask for your MFA verification code received by phone, text, or email.
- Your LatinoConnect Username and Password are yours alone. If you forget them, you can easily reset them without our help. Learn more about forgot password/username.
- Since we issued your Member ID and Account Number, we don’t need you to provide the full details.
- We already have your Credit or Debit Card Number and will never ask you to verify the entire number.
If you ever receive a request for any of the above, do not share your information and please notify your local LCCU branch or our Member Service Center at 919-595-1800 immediately.
Follow these simple steps to keep your information safe
At LCCU, we take the protection of your identity and financial information seriously. It’s essential that you never disclose personal or financial information, including card details, over the phone, by text, email, or via mobile devices unless you have initiated the communication or transaction yourself.
By staying informed and cautious, you’ll significantly reduce the risk of becoming a victim of fraud. We’re here to support you every step of the way, and together, we can keep your information safe.