Protect Yourself

Fraud and financial scams are becoming more common, making headlines now more than ever. At LCCU, our dedicated team works tirelessly to protect your interests, but the best defense starts with awareness and education. Stay informed and take proactive steps to protect yourself and those you care about from falling victim to scams.

Information We Will Never Ask For

If someone is requesting this information, they are likely an imposter attempting to steal your personal data. Stay vigilant and always be cautious with your information!

Your PIN Number or four-digit code you use for debit/credit purchases or at an ATM. We will never ask for it, always shield the keypad when entering your PIN.
Your CVV Code or three-digit security code on the back of your card is for your use only. We won’t request it from you.
If you use Multi-Factor Authentication (which we highly recommend), we will never ask for your MFA verification code received by phone, text, or email.
Your LatinoConnect Username and Password are yours alone. If you forget them, you can easily reset them without our help. Learn more about forgot password/username.
Since we issued your Member ID and Account Number, we don’t need you to provide the full details.
We already have your Credit or Debit Card Number and will never ask you to verify the entire number.

If you ever receive a request for any of the above, do not share your information and please notify your local LCCU branch or our Member Service Center at 919-595-1800 immediately.

Follow these simple steps to keep your information safe

Securing LatinoConnect

As a member of LCCU, you have access to several security features to help protect your accounts and personal information. Here’s how you can use them effectively:

Enable Multi-Factor Authentication (MFA) for an extra layer of security when accessing LatinoConnect. This feature requires a unique code sent to your registered device, ensuring only you can log in.
Enable Biometrics on your mobile device such as fingerprints, facial recognition, iris scans, etc. to enhance the security on your online access.
Register Your Device during your first login for future device recognition.
Set Up Real-Time Alerts via email or text to monitor account activity, such as large transactions, login attempts, or changes to your profile. These notifications help you detect and respond to suspicious activity quickly.
Get instant Card Transaction Alerts when your debit or credit card is used for purchases, ATM withdrawals, or online transactions. If you receive an alert for an unrecognized transaction, block your card.
Stay informed about potential threats with automated Fraud Alerts. If suspicious activity is detected, you may receive a notification requesting verification to prevent unauthorized transactions.

By taking advantage of these security features, you can enhance your account protection and reduce the risk of fraud. Stay vigilant and review your settings regularly to ensure maximum security.

Learn More on Online Services

Securing Your Computer

Upgrade To the Latest Operating System if you are using Windows 10/11 or older operating systems.
If you are using an iOS system, make sure to Stay Up To Date With Updates.
Use a firewall, install anti-virus, anti-spyware, and anti-ad Protection Software and check for regular updates.
Never Download Unknown Files, such as images, videos, documents, or software from pop-ups or emails.
Set Automatic Updates on operating system, security, and application software.

Securing Account Access

Avoid using the same credentials across multiple sites and opt for Strong Passwords that combine letters, numbers, and special characters.
Add an extra layer of security by requiring a verification code Multi-Factor Authentication (MFA) or Biometrics such as fingerprints, facial recognition, iris scans, etc. when signing in to enhance the security on your online access.
Register Your Device during your first login.
Instead of memorizing multiple passwords, use a trusted Password Manager to securely store them.
Always Sign Out Of Online And Mobile Sessions, especially on shared or public devices.
Avoid Public Wi-Fi for Financial or VPN usage, especially unsecured networks or public/shared computers.
Do Not Respond To Or Click On Suspicious Links in emails, texts, or voice messages requesting personal or account information.

By following these best practices, you can enhance the security of your account and reduce the risk of fraud.

Securing Your Identity

Keep Personal Information Private and never share sensitive details like your Social Security number or account information over the phone unless you initiated the call and trust the recipient.
Safeguard Personal Documents securely and shred any unneeded paperwork containing personal information to prevent identity theft.
Monitor Your Accounts to Keep track of billing cycles and contact creditors immediately if expected bills or statements go missing.
Review Financial Activity Regularly on your account and credit card statements to spot and report any unauthorized transactions.
Monitor Your Credit at least once a year through official credit bureaus to detect any suspicious activity or inaccuracies.
Limit What You Carry and avoid taking your Social Security card or unnecessary credit/debit cards in your wallet to minimize risk if lost or stolen.

Learn About Potential Scams

Fraudsters are always looking for new ways to steal personal and financial information. Stay informed about current threats to gain the upper hand.

In Case of Identity Theft, Follow These Steps:

We will never call to ask for members’ financial information. If you receive a call, text or email asking for information, please notify your local LCCU branch or our Member Service Center at 919-595-1800 immediately.

At LCCU, we take the protection of your identity and financial information seriously. It’s essential that you never disclose personal or financial information, including card details, over the phone, by text, email, or via mobile devices unless you have initiated the communication or transaction yourself.

By staying informed and cautious, you’ll significantly reduce the risk of becoming a victim of fraud. We’re here to support you every step of the way, and together, we can keep your information safe.

Member Login

Information We Will Never Ask For

Follow these simple steps to keep your information safe

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