Why, When and How LCCU Will Contact You

Find out what will happen if we need to reach you

We will never email, call or text you to ask for your financial information such as User IDs, Passwords, or card information. If you receive a call, text or email asking for information, please notify your local LCCU branch or our Virtual Branch at 919-595-1800 immediately. There are times, however, when we will need to contact you regarding your accounts. When we contact you (and when you contact us) we may ask questions to validate your identity, but we will not ask you for complete account numbers, card numbers or online credentials.

Why will LCCU contact me?

If we detect unusual or suspicious activity on your debit or credit card, our Fraud Prevention team or other LCCU employee may contact you to verify activity and take appropriate steps such as closing and replacing the card to protect you and the credit union from a loss
If we detect any unusual or suspicious activity on Member Access or Mobile Access, our Risk Management team or other LCCU employee may contact you to verify the activity and take other steps as needed to protect your and the credit union from a loss
If we detect other suspicious activity on your accounts an LCCU employee may contact you
If there is a problem with one of your accounts an LCCU employee may contact you
If you contact us and we are unable to answer your questions at that time we may contact you to follow up and answer your questions

When will LCCU contact me?

LCCU employees may contact you 7 days a week between the hours of 8:00AM and 9:00PM EST
If there is an immediate and urgent need to contact you regarding your accounts we may contact you during other times
If you contact us during other hours and we need to follow up with you we may contact you during other times than listed above

How will LCCU contact me?

If you make an inquiry to us via letter, email, phone call or other method, we will generally respond to you through the same method.
We may contact you calling your home, work, mobile or other phone number.
We may also contact you by mail.
We do not initiate contact with you via email or text message unless you have previously used that method to contact us or we have been unable to get in touch with you via other available methods. However, we will never email you to ask you to provide us with your personal account or card information.

Minimizing the risk of current threats is a joint effort between LCCU and our membership. Learn more about these threats and review how you can protect yourself.

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Why, When and How LCCU Will Contact You

Find out what will happen if we need to reach you

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